Frequently Asked Questions
On this page you will find the most frequently asked questions. Is your question not listed or do you want more information? Then contact us.
Yes, you will receive a confirmation of your order by e-mail.
Shipping takes place via PostNL. Shipping costs are € 6.75 (Netherlands). Free shipping in consultation with regular customers above a certain amount. Ordered on working days before 4 p.m., shipped the same day. If you order on Friday afternoon after 4:00 PM or during the weekend, you will receive your order on Tuesday.
The shipping costs are € 6.75 if you have an order delivered to your home in the Netherlands. Collection at our location in Groenlo is free.
The prices listed include VAT.
Yes that is possible. During the ordering process, you can differentiate between billing address and delivery address and create a different delivery address.
No, unfortunately this is not (yet) possible.
All orders and payments are completely digital, so you will also receive your invoice by e-mail.
During the processing of the payment we use a secure SSL internet connection. The SSL software ensures that the payment information is sent encrypted over the internet. You can recognize the secure connection by the green colored browser bar and the lock at the top right next to the browser bar. It is therefore safe to pay in our webshop.
Yes, you will receive a confirmation of your order by e-mail.
Unfortunately, it is not possible to pay afterwards on our webshop.
Yes, this is possible. You can contact us via the contact details of Mastic Horse. Please contact the Mastic Horse team by sending an e-mail to info@mastichorse.nl We are available on working days between 9:00 am – 4:00 pm.
You will only be reimbursed for the shipping costs if you return the entire order, ie all products. The return shipping costs are for your own account.
We strive to credit the purchase amount within 14 days after receipt of the return package.
If you have any complaints or comments about the ordered products and / or the delivery, you can always contact us by sending your complaint to info@mastichorse.nl. If you have a complaint, you can always report it to the European ODR platform via European online platform for dispute resolution.
For all questions you can contact us by sending an email to info@mastichorse.nl or by telephone: + 31544-462477. You can also send us a message via our Facebook page. We are available on working days between 09:00 and 16:00. We strive to answer your question within 2 working days.